Our Service Standards

OUR SERVICE STANDARDS

As your Licensed Regulated Canadian Immigration Consultant (RCIC), we uphold a stringent code of professional conduct to ensure your satisfaction. Here’s what we do for you:

• Honest and Accurate Information: In accordance with clause 4(1) of the professional Code of Conduct, we commit to acting with honesty and integrity in all our professional interactions. We provide accurate and truthful information to you.
• Transparent Service Agreement: We provide a comprehensive service agreement that outlines:
  • Specific services and associated charges.
  • Required payment amounts and the need for upfront payments.
  • Deposit requirements and refundability details.
  • Expenses related to additional services or professionals. If any aspect is unclear, we encourage you to seek written clarification or legal counsel.
• No Hidden Fees: You can trust that there won’t be any concealed fees or unforeseen charges after signing the service agreement.
• Competence and Expertise: As per clause 19 of the professional Code of Conduct, we ensure competence by possessing the necessary knowledge, skills, and expertise to provide you with sound advice and services.
• Tailored Approaches: We offer fresh and personalized approaches to presenting your application.
• Clear Communication on Past Denials: We clarify, whenever applicable, how past denials may impact the likelihood of a positive outcome for your application.
• Confidentiality and Team Collaboration: We maintain the confidentiality of your information and provide an explanation of the roles and duties of all individuals involved in handling your case.
• Fair Representation and Transparent Fees: We represent you fairly and accurately, charging fees that are fair and reasonable. We are transparent about fees and provide clear information regarding the costs associated with our services.
• Avoiding Conflicts of Interest: We avoid situations where personal interests conflict with the best interests of our clients, always acting in your best interest.
• Smooth Transition If Discontinuing Services: If you decide to discontinue our services, we are obligated to return your original documents and provide essential information to facilitate the continuation of your application.
• Compliance with Laws and Regulations: We strive to provide high-quality services while adhering to all applicable laws and regulations related to our profession and the provision of immigration and citizenship advice.

Thank you for choosing us as your trusted immigration consultants.

Sincerely,

[Your Company Name]